FAQ
Have Questions?
Building a remote team involves more than simply filling a role. These frequently asked questions are designed to provide clarity around our process, services, and level of support so you can make informed decisions with confidence.
We’re not an employer or outsourcing provider. We help businesses build direct working relationships with remote professionals. Depending on your needs, we can support recruitment, alignment and onboarding, or project execution and operational support. Regardless of the service selected, you retain ownership and control of your team, projects, and business operations.
Every candidate goes through a structured process that includes screening, interviews, skills validation, and reference checks when applicable.
We focus on role fit, communication, and remote readiness—so you’re choosing from candidates who are already qualified and aligned with your needs.
Most placements are completed within approximately 3–6 weeks depending on the role and requirements.
After hiring, your level of support depends on the service you choose. With Encore Match, the placement is completed once your new team member begins. With Encore Success, we provide onboarding support, alignment check-ins, and compensation facilitation.
You do. Your remote professional works directly with your business and under your direction, regardless of the service you choose.
Encore Success includes compensation facilitation support to help coordinate compensation discussions and payment processes between clients and remote professionals.
Yes. Many clients begin with Encore Match and later move into Encore Success as they build their remote team. Others engage Encore Project when they need dedicated support to move an important initiative forward. Our services are designed to support businesses at different stages of growth.
We offer a replacement guarantee. If the hire doesn’t work out within the defined period, we’ll conduct a new search at no additional placement fee. The replacement timeline depends on the service selected.
No. Encore Project can be used independently of recruitment services. It is designed for businesses that need project support, operational coordination, or execution assistance without adding a new hire.
Encore Match is best for businesses that need help finding and hiring the right remote professional.
Encore Success is ideal for businesses that want additional onboarding, alignment, and compensation facilitation support after hiring.
Encore Project is designed for businesses that need dedicated support to execute projects, improve accountability, and move key initiatives forward.
