FAQ
Have Questions?
Building a remote team involves more than simply filling a role. These frequently asked questions are designed to provide clarity around our process, services, and level of support so you can make informed decisions with confidence.
We’re not an employer or outsourcing provider. We help you hire and work with remote professionals directly. Depending on the service you choose, we may support recruitment only, provide structured alignment support, or stay involved to help ensure consistent execution—but you always retain control over your team.
Every candidate goes through a structured process that includes screening, interviews, skills validation, and reference checks when applicable.
We focus on role fit, communication, and remote readiness—so you’re choosing from candidates who are already qualified and aligned with your needs.
Most placements are completed within approximately 3–6 weeks depending on the role and requirements.
We offer a replacement guarantee. If the hire doesn’t work out within the defined period, we’ll conduct a new search at no additional placement fee. The replacement timeline depends on the service selected.
You do. Your remote professional works directly with your business and under your direction, regardless of the service you choose.
Payroll support is included with Encore Success and Encore Managed Support.
Yes. Many clients begin with Encore Match and later transition into additional support services as their needs evolve.
We offer a replacement guarantee. If the hire doesn’t work out within the defined period, we’ll conduct a new search at no additional placement fee. The replacement timeline depends on the service selected.
